Frequently asked questions
Is the free scan really free?
Yes. Scan as often as you like. The free scan covers up to 50 products and shows your Health Score. Enter your email to see the breakdown and two example issues.
What do you check?
The public scan checks up to 50 products for broken description links, product images that fail to load and missing alt text; up to 80 linked addresses are tested. Connected catalog audits check missing descriptions, image alt text, and product/variant metafield values and references across your catalog. They do not scan pages or blog posts, or run public URL checks.
Is it safe for my store?
Audits are read-only. Optional one-click fixes require product-write permission, your review and explicit approval. ShopFix saves the original value for Undo, and stops if it detects a newer edit. We never change themes, checkout, payments, prices or inventory. Reports and AI drafts still need your review.
Do I need to install an app?
Not for the free public scan. The Shopify app opens inside Shopify Admin without a separate ShopFix account. Website-connected audits use a ShopFix account and a Shopify connection. Public app installations depend on Shopify approval.
Why did my store fail to scan?
Some stores use heavy bot protection, are password-protected, or are custom-built without a standard product feed. Contact us and we'll take a look.
How is the Health Score calculated?
It starts at 100 and loses points per category: broken links (up to 40), dead images (up to 35) and missing alt text (up to 20), based on the share of affected items.
What does Pro include?
Shopify app Pro includes full catalog audits, metafield checks, CSV, AI drafts using optional product notes, and approved description/editorial metafield fixes with Undo. It is $14 USD every 30 days after a 14-day trial through Shopify; verified development stores are free. The website early-access beta is separate. Weekly scheduling and email alerts are not currently available.
Do you change my products automatically?
No. AI drafts do not change Shopify. You can edit manually in Shopify, or preview a supported fix and explicitly approve syncing it. Alt text stays manual. Undo restores the backup only if the field still matches the applied fix, protecting later edits.
How do you use my email?
To show your report and to send occasional product updates. See our Privacy Policy. You can ask us to delete it any time.